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Social Software Policy

Blogs, Wikis, and Other Social Networking Web Tools 
Effective Date  June 16, 2009:

The Keene Public Library provides blogs, wikis, and other social software to advance our mission: of providing free, open, and convenient access for all Keene residents to acquire information for growth in their personal knowledge; for their life-long learning and enjoyment; for the fulfillment of their informational needs, desires, and curiosities, and for enhancing the quality of life in their community. 

Social software sites address goal number two of the Keene Public Library’s long-range plan: promote and market library services to the community.

Acceptable Use
Social Software is defined as any web application, site or account created and maintained by the Keene Public Library which facilitates an environment for library staff and library users to share opinions and information about library related subjects and issues.
Users of other the Keene Public Library social software are strongly encouraged to check facts, cite sources, present balanced views, acknowledge and correct errors, and check spelling and grammar before making a post.

Each social software site developed by the library will have a manager who will be responsible for maintaining the site.  Managers will also develop and post a set of guidelines for each library social software.  These managers must be employed by the Keene Public Library.  Although the manager periodically will monitor and maintain the tool, the Keene Public Library is not responsible for individual comments posted on the blog. 

The Keene Public Library recognizes and respects differences in opinion. Comments, posts and messages are welcome and will be reviewed before publishing.

The Keene Public Library is not responsible for individual comments posted on the blog.  The comments posted do not necessarily reflect the policy of the library. Nor does the library necessarily support the opinion of the poster. By posting content, the user agrees to indemnify  the Keene Public Library and its officers and employees from and against all liabilities, judgments, damages, and costs (including attorney's fees) incurred by any of them which arise out of or are related to the posted content. Forums and messaging may not be used for commercial purposes or for organized political activity.

The Keene Public Library reserves the right to monitor content before it is posted on all their social software web sites and accounts, and to modify or remove any messages or postings that it deems, in its sole discretion, to be abusive, defamatory, in violation of the copyright, trademark right, or other intellectual property right of any third party, or otherwise inappropriate for the service. The Keene Public Library also reserves the right to edit or modify any submissions in response to requests for feedback or other commentary. Notwithstanding the foregoing, the Keene Public Library is not obligated to take any such actions, and will not be responsible or liable for content posted by any subscriber in any forum, message board, or other area within the service.
Suggested Guidelines that might be developed for a YA Book Review Blog.  Guidelines for each tool will be posted on the tool.

1. Keene Teen Reads is an online forum for Keene Public Library customers and staff members to discuss pre-publication books read and reviewed as part of the YA Galley Project.

2. To participate in the discussion, leave a comment at the end of a "post" or blog entry. Most posts are books reviews. Other posts could include information about library programs. In a comment, you respond to a review by
•    sharing your thoughts about a book,
•    offering points for discussion,
•    providing links to other resources, or
•    Suggesting similar titles or authors.

3. The manager will review all comments prior to publication. Inappropriate comments will be deleted.

4. In order to protect your privacy and safety, please refrain from including such personally identifiable information as telephone numbers, addresses, e-mail addresses, or photographs in your comments.

5. Limit your comments to text only. You should not submit any text, artwork, or photographs that may be under copyright. Include a source for quotations (author and/or title).

6. You may not use profane, obscene, or otherwise offensive language.

7. Please be respectful of other contributors. We will not tolerate the posting of deliberately hostile or insulting messages ("flaming").

8. The purpose of this blog is to discuss books and library programs, therefore, please do not promote any product or service or any non-library event (examples include self-published and commercial books; poetry readings and other public programs; and editing, tutoring and other professional services).

9. All comments must conform to the Keene Public Library Internet Use Policy

10. If you fail to follow these guidelines, the blog manager will block all your comments.

11. Although the blog manager periodically will monitor and maintain the blog, the Keene Public Library is not responsible for individual comments posted on the blog.  The comments posted do not necessarily reflect the policy of the library. Nor does the library necessarily support the opinion of the poster.

12. The Keene Public Library strongly encourages parents or legal guardians to discuss Internet safety with their children and to monitor and supervise their online activity. All patrons are encouraged to report abuse or inappropriate solicitations to the website's administration, local law enforcement, and organizations such as or